@inbook{ecosys-harno-etal-2010,
  author = {J. Harno and K. R. R. Kumar and M. V. J. Heikkinen and M. Kind and T. Monath and D. {Von Hugo}},
  title = {Service offerings for fixed-mobile convergence scenario: an integrated operator case},
  booktitle = {Networking and Telecommunications: Concepts, Methodologies, Tools and Applications},
  year = {2010},
  url = {http://www.igi-global.com/bookstore/chapter.aspx?titleid=49815},
  pages = {1385-1399},
  note = {reprinted},
}